While I love traveling and usually feel enriched by the experience, I dread and detest the process of going to the airport and getting on a plane. It’s not that I’m afraid of flying — though a plane crash would be one of the worst ways to die — but that the airlines and airports have made the experience as inefficient, dehumanizing and cumbersome as possible. While in the short-term these measures might have generated some extra revenue, cut costs or staved off encroachment from competitors, long-term it cannot be good for the service you offer to be so universally reviled. In the interest of improving their product — and the experience of millions of future passengers including me — here are some practical suggestions:
1. Separate passengers from their bags as early as possible.
The single stupidest airline policy is that checking a bag costs extra while carry-ons are free. What that does is incentivize everyone to drag their luggage through the airport and onto the plane. This has several negative consequences:
a) Even though most airlines have assigned seats, everyone lines up 10 or 20 minutes before the start of the already too long boarding process, frantically hoping to secure some scarce overhead space rather than relaxing in the terminal and boarding at their leisure before the door closes.
b) The process of people filing into the narrow plane aisle(s) with their bags and taking time to load them into the overheads stalls the entire boarding process. Not only do people stand in line at the boarding gate, but they stand in line in the jet bridge and again in the aisle(s). Whereas boarding with purses, laptops and other small, under-the-seat items might take 10 minutes or so, getting all the luggage in takes half an hour. If there are 150 people aboard, that’s 3,000 minutes (50 hours) of human life squandered on a useless and stressful activity. Multiply that by thousands of flights per day.
c) The process of deplaning is also slow because everyone has to get their bags out of the overhead. That’s another 15-minute process that should take five.
d) Everyone going through security with all their carry-ons slows down the security line significantly and makes people have to arrive at the airport earlier.
e) Because everyone has their bags, they have to lug them around the terminal while using the restroom, eating or shopping for something to read. Having a 20-pound weight on your shoulder only makes the experience that much more miserable.
The solution to this is for airlines to allow free checked bags and charge for carry-ons with the exception of parents traveling with young children.
To make the process of checking bags more efficient and less cumbersome there should be an immediate drop-off outside the airport. Like curb-side check-in, but automated, a giant conveyor belt of sorts where everyone drops their bag that will be sorted appropriately inside. This drop off area would have security keeping an eye on it, but it would be self-serve and connect at all entry points including curb-side, the parking garage, from the train, etc.
There would be no need for bag tags because people could have an airport-certified chip inserted into their luggage that syncs with the traveler’s boarding pass, i.e., the system reads the chip and directs the bag to the proper gate underground. (Maybe there would be a plastic bin at all the drop-off points you into which you put your bag so luggage of different shapes, sizes and materials could move smoothly and reliably on the conveyor belt to its destination.)
Security details would have to be worked out (maybe you’d have to scan your boarding pass or passport at the bag drop to open it), but as it stands, once you drop your bag off at the curb or the check-in area, it’s essentially the same process now, i.e, it has to be scanned internally before being placed on the plane.
2. Eliminate Security Lines
Going through security would be far easier without all the bags, but to expedite and improve it further, we should make two key changes, neither of which should be beyond our capacity to implement.
a) Instead of a single-file conveyor belt scanned by humans, make the conveyor belt wide enough for everyone to put their laptops, belts, etc. on simultaneously. This could easily be done by providing plastic bins (as they do now), but with individual numbers and keys on them, like you’d find in most locker rooms. You’d grab bin 45, for example, pull the key out, put your things in it, lock it, walk through the metal detector, retrieve your bin on the other side, unlock it, get your things, put the key back in it, and it gets returned for re-use.
Instead of a bored-out-of-his-mind human looking at each bag individually, there would be a large scanner that would look at all the bags simultaneously and flag anything suspicious.
b) Just as there’s no reason to send the bags through the scanner single-file, there’s no reason to send the people through that way, either. Instead, install room-wide metal detectors through which dozens of people could walk simultaneously. Any passengers that set it off would be digitally marked by the detector, directed back out, shed the offending item into a numbered bin and collect it on the other side.
Basically, you’d drop anything big off before you even set foot in the building, and you’d drop everything else into a security bin, walk through without waiting and collect it on the other side.
3. Make sure the gates are clean, have enough seats to accommodate the passengers of even the largest planes that come through, ample charging stations and reliable and free wi-fi.
Because you’re no longer forced to line up and hustle for overhead space, you’ll be spending more time sitting comfortably in the terminal.
4. Have clean, efficient public transportation from the center of each city directly to the airport. (Some cities already have this.) Not a train, a bus and a one-mile walk.
There are smaller things airports could do to make the process even better — and I’ll suggest some below — but these three would at least make it tolerable and humane. It would shave off roughly an hour per trip, spare people the burden of schlepping around with heavy bags, wading through slow-moving security lines (which add stress if you’re in danger of missing your flight), standing in the terminal, waiting in line after line to sit in a cramped and uncomfortable seat for 20-30 minutes before the plane even takes off and remaining stuck in that seat 15 minutes after the plane has made it to the gate while people one by one painstakingly get their bags out of the overhead bins. Moreover, people could get to the airport later without rushing, and if they were early, they could relax in the terminal or get work done.
Here are some other suggestions:
- With fewer people using the overhead bins, rip them out. There would be a few bins at designated spots (just like there are a few emergency exits), but the interior of the plane would feel more spacious and less claustrophobic. You also wouldn’t risk hitting your head when you stood up.
- Airplanes should have reasonably priced (ideally free) wi-fi and outlets in each row. There’s no way it costs anywhere near the $35 per flight, per person GoGo Inflight absurdly charges.
- Treat airports as public squares — invest in their design as well as their functionality. Incorporate outdoor spaces, green spaces. Attract decent restaurants, bars, cafes. People unencumbered by bags and not rushing to wait in line to board 40 minutes early will be more able to enjoy the environment and arriving travelers will immediately get a good impression and be put at ease.
- Do not advertise mileage rewards from credit cards or other sources unless those miles are actually redeemable at a reasonable rate and on routes and times someone would actually fly. As it stands those programs are borderline fraud — you can fly a middle seat one way from NY to LA for 30,000 miles at 6 am, but that’s not why I signed up for the credit card. If mileage plans are too costly, scrap them.
I can anticipate some objections to these ideas, and I’ll address each one in turn.
1. This would cost too much money.
My suggestions would require a significant initial investment, but it would be but a small piece of the infrastructure outlay that’s sorely needed — and on which our current president campaigned — and it would create jobs. Moreover, it would save travelers tens of millions of hours per year. At $15 per hour — it would pay for itself in short order. (And taxpayers’ squandered time and awful experiences are exactly what their tax dollars should go toward remediating.)
2. It’s too much of a security risk.
Airport security is incredibly flawed right now, as tests repeatedly show. You can get prohibited items through security easily already, and it’s likely the screening process is mostly “security theater,” i.e., just for show. But to the extent this is a serious concern, the newer system might actually improve security due to improved technology spurred by the infrastructure investment. Better detection could be designed into the new system, rather than relying on bored-out-of-their-mind humans to scan endlessly through people’s toiletries expecting to find nothing for hours and days on end.
Moreover, airport security has never actually been an issue in the US. Even on 9/11, the flimsy security worked well — the hijackers managed only boxcutters on the tragically ill-fated flights, not guns or bombs. In other words, that was a failure of government intelligence, not one of airline security even when no one took his shoes off or had to worry about how many ounces of liquid was in his shampoo bottle.
3. I like free carry-ons because it saves me from waiting at the baggage claim.
Great, then pay extra for that. When something you like individually causes collective harm, there needs to be a cost for it. That we have the opposite system where people doing what would make everyone else’s experience easier and better have to pay is perverse.
The bottom line — the current state of air travel both in the US and Europe is unacceptable*. We cannot have a system in which everyone participating despises it and simply pretend it’s an inevitable hassle about which we’re powerless to do anything. The central issue is the dehumanizing** lack of respect for travelers’ time and experience. It’s time to change our priorities and take care of the human beings for whom airports and air travel exist.
*I haven’t even touched on the awful state of flights themselves with cramped seats, small, dirty rest rooms, bad food and exorbitant fees to change your itinerary. That’s because I wanted to focus mostly on the airport/government side over which the public has ownership, and fixing the overall economics of air travel is probably more difficult than getting airlines to reverse their checked-bag fee policies.
** This article was written in March of 2017, and little did I know how much more dehumanizing things would get during covid.