Incident with iOS notifications delivery (resolved)
During the server migration to a larger instance the certification authority file was not migrated and server failed to connect to Apple servers.
Our testing process was not properly followed during the migration, as the result notifications were not delivered for ~24 hours.
Really sorry for the inconvenience - we know how to improve it, this is not the level of service we want to operate. We are fully aware that some of you really depend on the service, however early stage it is, and it will be at a different level very soon.
simplex / SimpleX Chat
npub1exv…d828
2023-06-14 17:03:26
Author Public Key
npub1exv22uulqnmlluszc4yk92jhs2e5ajcs6mu3t00a6avzjcalj9csm7d828Published at
2023-06-14 17:03:26Event JSON
{
"id": "ac1ead241322845245c2e3d76f659ba41089c5ec0aca5cf9580b7097495c3afc",
"pubkey": "c998a5739f04f7fff202c54962aa5782b34ecb10d6f915bdfdd7582963bf9171",
"created_at": 1686755006,
"kind": 1,
"tags": [],
"content": "Incident with iOS notifications delivery (resolved)\n\nDuring the server migration to a larger instance the certification authority file was not migrated and server failed to connect to Apple servers.\n\nOur testing process was not properly followed during the migration, as the result notifications were not delivered for ~24 hours.\n\nReally sorry for the inconvenience - we know how to improve it, this is not the level of service we want to operate. We are fully aware that some of you really depend on the service, however early stage it is, and it will be at a different level very soon.",
"sig": "b04bde2a108698d87589cad12813f837e73556520637c997c5cff815bc57cb9095146c6468a3ee82ff91fccbe2177173cc67cfd72183e8c95cc962d5f7e48471"
}