Vitor Pamplona on Nostr: I am not sure if we do customer support well or not, but I feel like the sum of ...

I am not sure if we do customer support well or not, but I feel like the sum of #Amethyst + the Amethyst Users chat + my DMs are working ok for now. I see many users replying when the team is not available, which is great! We could integrate creating issues from gitworkshop.dev directly in the app to facilitate tracking, but I am not convinced these Product Management formalities make great user interactions. Ideas?

quoting nevent1q…r7l8

Nostr is far too difficult to use for customer support. Which is a shame because there's pretty great signal and user feedback potential here. Not sure how alby, primal, damus, and amethyst do this.

I can definitely see a market for a business facing nostr portal for customer support, DMs, engagement, outreach discovery, and analytics.