Crazy frustrating!
I never even got as far as testing the app since I couldn’t make it through the KYC.
Received a similar email saying they couldn’t give a reason, which was the most frustrating part as there is literally no reason my KYC shouldn’t go through.
I posted about it and Jack responded but since I wanted to remain pseudonymous there was no way for him to help me.
Probably all for the best as I really don’t want/need a KYC exchange, but there were certain features I wanted to try out (and would still like to).
For me the most frustrating part was how they shut me down with absolutely no recourse to get it sorted out (same as with you it seems). I hope they can figure that part out.
It isn’t possible for jackmallers (npub1dmc…utjm) to be the main customer support guy! (Although even that didn’t work for either of us for different reasons)
SimplestBitcoinBook / Keysa - Simplest Bitcoin Edu
npub1dpn…0ef2
2024-06-29 20:28:14
in reply to nevent1q…x0fk
Author Public Key
npub1dpna3xwwddnhhzg9ycpvlcz2ze0jdwm2rf3eqd2lf9leaewtq7tqhw0ef2Published at
2024-06-29 20:28:14Event JSON
{
"id": "1e2072da21392f7abe47c45139febcad1537915368531ae629c242bdc0c24b15",
"pubkey": "6867d899ce6b677b89052602cfe04a165f26bb6a1a6390355f497f9ee5cb0796",
"created_at": 1719685694,
"kind": 1,
"tags": [
[
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"6e6e8cd3df60925ace809519775bc23fe797569f1764fb70ae60528c4a050ef2",
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"root"
],
[
"p",
"c9bdb692cef1f403336be7e0a79f8436e6fbc325a0d2e8746c4b7342234e27a4"
],
[
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[
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[
"p",
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"content": "Crazy frustrating!\nI never even got as far as testing the app since I couldn’t make it through the KYC. \nReceived a similar email saying they couldn’t give a reason, which was the most frustrating part as there is literally no reason my KYC shouldn’t go through.\n\nI posted about it and Jack responded but since I wanted to remain pseudonymous there was no way for him to help me.\n\nProbably all for the best as I really don’t want/need a KYC exchange, but there were certain features I wanted to try out (and would still like to).\n\nFor me the most frustrating part was how they shut me down with absolutely no recourse to get it sorted out (same as with you it seems). I hope they can figure that part out.\n\nIt isn’t possible for nostr:npub1dmcd5wqd3yku05svp6xqk5gyywek4cgg0w3dk63tcu0rmjxnanns5xutjm to be the main customer support guy! (Although even that didn’t work for either of us for different reasons)",
"sig": "c19c0875cb4a53bff62ae5e4e0678847c048cc5b80a3dd8d031d18066ec8ce62b857c3599c7eff392396ace96ff0ba45a72709b32ec594758e347a253e14666a"
}