Bullet points of ‘This was not right’: Fort Worth grandma slapped with huge rate increase after home insurance claim she never made — and it took some extra help to get it corrected

Bullet points of ‘This was not right’: Fort Worth grandma slapped with huge rate increase after home insurance claim she never made — and it took some extra help to get it corrected
- Becky Lane's insurance rates increased after a storm damaged her fence, but she decided not to file a claim due to the deductible
- The insurance company, Liberty Mutual, added an open claim to her record without her knowledge or consent
- Lane's experience highlights the importance of reviewing insurance policies and claims history
- Homeowners can control their insurance rates by avoiding claims and paying out of pocket for minor damages
- Insurance companies use credit-based scores to predict future claims and may increase rates accordingly
- A previously filed claim can increase insurance rates and even lead to non-renewal
- Homeowners can request to see their CLUE report and file a complaint with the state's insurance commissioner if they encounter errors on their policy