npub1tmp25t6yj9y2kvmwknuvutfjev723ecu5kucsamxwtc2yzz0lmdqnpjy3t (npub1tmp…jy3t) IT wanted us to run the windows 11 upgrade tool, which is fine.
They then wanted us to Reset the PC without keeping personal files on the off chance something had gone wrong rather than doing any kind of triage at all.