We posted this in reply to your their message, but what you're describing does not sound like any of our recent support tickets.
Contact us at [email protected] we never ghost on support tickets and always fulfill our orders (or will provide a refund if we cannot).
https://njump.me/nevent1qqsqsdye6xscpdxew4pjtjkpadn4x7qm72jyzm5xrkc7vqy5ufalrdsppemhxue69uhkummn9ekx7mp0qgsr4uv8hlsqjgxcwp52d0xll3y0fvjp68vzt9xd89g3ngcgjyzpv4qrqsqqqqqp6dpk7m