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Semi-retired consultant and advisor on #CustomerExperience (#CX) and Voice of the Customer (#VoC). Former Gartner and Forrester analyst. Politically active to foster a world that has more #equity, respects #diversity, and embraces #progressive causes. Promoting #COVID19 awareness and caution because people, businesses, and the economy will suffer consequences for our failures to limit infections. Milwaukee, WI, US (He/Him)
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